Job Responsibilities:

• Handle customer inquiries and complaints in a professional and timely manner
• Utilize effective communication skills to provide excellent customer service
• Manage and resolve customer issues through phone, email, and chat
• Meet or exceed sales targets by promoting products/services to potential customers
• Maintain accurate and up-to-date customer records
• Collaborate with the sales team to identify potential leads
• Provide feedback and suggestions to improve customer satisfaction

Essential Qualifications:

• Bachelor’s degree
• Minimum of 4 years in a similar role
• Excellent verbal and written communication skills
• Strong problem-solving and negotiation abilities
• Ability to multitask and work in a fast-paced environment
• Good knowledge of customer service practices and telemarketing techniques
• Proficient in using customer management systems and CRM software
• Ability to work independently and as part of a team

Salary & Benefits:

• Competitive annual salary in Naira (₦)
• Opportunity for performance-based bonuses
• Health insurance coverage
• Paid time off and sick leave
• Ongoing training and professional development