Hotel Service Staff

Abuja, Lagos
Posted 5 months ago

SALARY:80,000 TO 100,000

Job Description:

  • Responding promptly to customer requests and inquiries regarding hotel services.
  • Maintaining a high level of customer service and ensuring customer satisfaction.
  • Providing information about hotel facilities, services, and amenities to guests.
  • Handling guest check-in and check-out procedures efficiently and accurately.
  • Assisting guests with their luggage and escorting them to their rooms.
  • Ensuring that the reception area, lobby, and other public areas are clean and presentable at all times.
  • Processing payments and handling currency exchange transactions.
  • Addressing guest complaints and resolving any issues ensuring guest satisfaction.
  • Coordinating with other hotel staff to ensure a smooth and efficient guest experience.

Essential Qualifications:

  • Excellent communication and interpersonal skills.
  • Minimum of 2 years Prior experience in a customer service role, preferably in the hospitality industry.
  • Ability to work well under pressure and handle difficult situations.
  • Strong organizational and multitasking skills.
  • Attention to detail and accuracy.
  • Ability to work as part of a team and independently.
  • High level of professionalism and integrity.
  • Flexibility to work in shifts, including weekends and holidays
  • Familiarity with hotel operations and procedures.
  • Knowledge of basic computer software and ability to operate a computerized reservation system.
  • Fluency in English and good knowledge of local language(s).

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