JOB TITLE: HOTEL SERVICE STAFF
LOCTION: ABUJA AND LAGOS
SALARY:80,000 TO 100,000

Job Description:

• Responding promptly to customer requests and inquiries regarding hotel services.
• Maintaining a high level of customer service and ensuring customer satisfaction.
• Providing information about hotel facilities, services, and amenities to guests.
• Handling guest check-in and check-out procedures efficiently and accurately.
• Assisting guests with their luggage and escorting them to their rooms.
• Ensuring that the reception area, lobby, and other public areas are clean and presentable at all times.
• Processing payments and handling currency exchange transactions.
• Addressing guest complaints and resolving any issues ensuring guest satisfaction.
• Coordinating with other hotel staff to ensure a smooth and efficient guest experience.

Essential Qualifications:

• Excellent communication and interpersonal skills.
• Minimum of 2 years Prior experience in a customer service role, preferably in the hospitality industry.
• Ability to work well under pressure and handle difficult situations.
• Strong organizational and multitasking skills.
• Attention to detail and accuracy.
• Ability to work as part of a team and independently.
• High level of professionalism and integrity.
• Flexibility to work in shifts, including weekends and holidays
• Familiarity with hotel operations and procedures.
• Knowledge of basic computer software and ability to operate a computerized reservation system.
• Fluency in English and good knowledge of local language(s).