Customer Service/Telemarketing

  • Nationwide
  • Administration | Sales & Marketing
  • Full-time
  • Varies Depending on Experience

Handle customer inquiries and complaints in a professional and timely manner

Job Responsibilities:

  • Handle customer inquiries and complaints in a professional and timely manner
  • Utilize effective communication skills to provide excellent customer service
  • Manage and resolve customer issues through phone, email, and chat
  • Meet or exceed sales targets by promoting products/services to potential customers
  • Maintain accurate and up-to-date customer records
  • Collaborate with the sales team to identify potential leads
  • Provide feedback and suggestions to improve customer satisfaction

Essential Qualifications:

  • Bachelor’s degree
  • Minimum of 4 years in a similar role
  • Excellent verbal and written communication skills
  • Strong problem-solving and negotiation abilities
  • Ability to multitask and work in a fast-paced environment
  • Good knowledge of customer service practices and telemarketing techniques
  • Proficient in using customer management systems and CRM software
  • Ability to work independently and as part of a team

Salary & Benefits:

  • Competitive annual salary in Naira (₦)
  • Opportunity for performance-based bonuses
  • Health insurance coverage
  • Paid time off and sick leave
  • Ongoing training and professional development
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